Direct Debit

[Lango]

Hi ,just joined O2 , and set up Direct Debit . 

No payment has been taken yet by Direct Debit.

Checking my bank account , O2 have set up 2 direct debit references  for my one account .

Does anyone know why 

[MI5]

@Lango 

There are 2 payments.

One is for the device plan and the other for airtime.

Guide: How does O2 Refresh work? 

[Lango]

thankyou

[Lango]

my plan is sim only ????

[MI5 · Accepted solution]

@Lango 

In that case, You need to contact payment management.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Breanna]

Hi @Lango were you able to get in touch with O2 about this?

[Lango]

sorted , other GED number for direct debit related to ported number 

[Lango]

sorted , other GED number related to ported number

[MI5]

Good news @Lango 👍