Didn't receive code

[Rossneedshelp]

I brought the new Samsung fold 5 in August and never recieved the code to purchase the ear pods for £1. I've called o2 5 times over many days and never get a positive response other than I will get a response within a week but nothing. How can I get this code?

[MI5]

@Rossneedshelp 

Only if you keep calling O2.

Guide: Gift with Purchase  

[Oxonian]

@Rossneedshelp 

If you made your purchase in mid-August and still await your code, you might want to consider making a formal complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

However, complaints typically take eight weeks to resolve and Customer Services are unlikely to want to interact with you whilst your complain is under consideration. Hence, i suggest that you continue to press Customer Services for a few more days and regard the complaints' route as a last resort.   

[Steve9800]

even if you get a code it probably wont work!

[Oxonian]

@Steve9800 

But it might work. As Lotto used to say, you've got to be in it to win it ! 😀