Didn’t place an order/request change

[NJB2]

I have received emails and texts regarding an order ‘ Just confirming we've now added your out-of-bundle charges reduction. ‘ Does this mean I’ve been over charged previously and they are rectifying the error I haven’t made an order or requested any changes. Thanks 

[caphx]

Likewise - can anyone explain? The first message I received confirmed ‘my order’ had gone through and gave me a website to check progress. I hadn’t ordered anything, thought I was victim of fraud. The second message referred to this charge reduction. If this is somehow genuine then it could have been handled better!

[30062020]

I’ve had exactly the same text and email messages today and I’ve placed no order. Can anyone explain what this is please?

[Enlli]

We are all customers here but sounds like a repeat of a problem O2 has recently.

You will need to contact O2

Message O2 on 

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you.

[30062020]

I’ve contacted them and am awaiting a reply. What was the similar problem recently?

[gmarkj]

See the link below for an update about the overage allowance charge or new order @NJB2 @30062020 @caphx 

https://community.o2.co.uk/t5/Pay-Monthly/Unexpected-Order/m-p/1639969#M261323 

[caphx]

I’ve spoken to someone at O2. They have moved to a new system and prices are higher on this system. In order to honour prices already agreed with customers, they have applied a ‘reduction’ to our accounts so that we don’t lose out financially because of their system changes. I did ask for feedback to be noted that the way they have communicated this is unclear and confusing. 

[duckula67]

Glad I looked here first before calling. Saves me listening to elevator music for 30 minutes 

[Jason_]

Haha me too.

Surely this email went out in error, I am not sure why we needed this information, except to confuse/scare us in some way.

[Enlli]

@Jason_ Spot on. They were supposed to have fixed it. But O2 are not too good when it comes to fixing things

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@Jason_ wrote:

Haha me too.

Surely this email went out in error, I am not sure why we needed this information, except to confuse/scare us in some way.

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