Did not receive Apple Music code

[pondering1982]

I took out an iPhone pay monthly plan on **Personal info**22. I have the priority app on my phone. So far I have not received any text about redeeming the Apple Music offer. The o2 app says all advisors are busy. Can anyone offer any advice?

[MI5 · Accepted solution]

@pondering1982 

It should be sent after 14 days.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

[pondering1982]

Yes I have been waiting 3 weeks. Thank you for the links so I have messaged them on Twitter.

[pondering1982]

I spoke to Customer Service on 202 and was told by the O2 agent that if I take my proof of purchase and ‘show it to Apple’ that Apple would then give me the free months of Apple Music. It sounded like a likely story, but I tried it anyway which Apple support live chat quickly shot down.