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Device plan

Wantedslayer
Level 1: Joiner
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on ‎23-06-2020 17:41

on ‎23-06-2020 17:41

Hi I would like to know why I can’t make a payment via the app for my device plan, I have some extra cash and wanted to pay some towards my plan, but you can pay your phone bill via the app
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madasaf1sh
Level 76: Forum Legend
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on ‎23-06-2020 18:03

on ‎23-06-2020 18:03

Because its a Credit agreement and any overpayment affects the length of the agreement so has to be done via Customer Services
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Cleoriff
Level 94: Supreme
In response to madasaf1sh
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on ‎23-06-2020 18:16

on ‎23-06-2020 18:16

@Wantedslayer 

All numbers for customer services are in this guide Guide: Coronavirus Community Help and Support 

Best number to call is 0800 587 4005

Veritas Numquam Perit

Girl in a jacket
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