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Device plan

Wantedslayer
Level 1: Joiner
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on ‎23-06-2020 17:41

on ‎23-06-2020 17:41

Hi I would like to know why I can’t make a payment via the app for my device plan, I have some extra cash and wanted to pay some towards my plan, but you can pay your phone bill via the app
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madasaf1sh
Level 78: King of Kings
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on ‎23-06-2020 18:03

on ‎23-06-2020 18:03

Because its a Credit agreement and any overpayment affects the length of the agreement so has to be done via Customer Services
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Cleoriff
Level 94: Supreme
In response to madasaf1sh
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on ‎23-06-2020 18:16

on ‎23-06-2020 18:16

@Wantedslayer 

All numbers for customer services are in this guide Guide: Coronavirus Community Help and Support 

Best number to call is 0800 587 4005

Veritas Numquam Perit

Girl in a jacket
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