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Device plan reset

Ciaranf951
Level 1: Joiner
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I cancelled my upgrade on the 14 day cancellation policy I sent the phone back yesterday. I rang up today to get them to cancel it and put me back on my old tarriff. They said it would take 24 hours.

My minutes texts and messages have gone back to my old plan. My device plan still says £881 from the upgrade I went to. But now I’ve cancelled this will this reset so I can re-upgrade?
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MI5
Level 94: Supreme
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@Ciaranf951 

Yes it will reset but may take a few days to clear off your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122185 Posts
  • 609 Topics
  • 18976 Solutions
Registered:

@Ciaranf951 

Yes it will reset but may take a few days to clear off your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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EmilieT
Former Staff
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Good morning @Ciaranf951, let us know how you get on with this please, and if you need any further help slight_smile

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