Device plan ended but still want me to pay upfront?

[Kelsiejj25]

Can someone explain why it’s saying I need to wait for the 19th to upgrade with no extra cost when it is the 19th?? Customer service are not explaining why at all!

 

 

[madasaf1sh]

@Kelsiejj25 

Is today your billing date, then you will need to wait 24hrs or pop into a o2 store to do the upgrade.. Also you will still need to pay that device payment as well.

It is just another well worded o2 message

[Cleoriff]

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@Kelsiejj25 wrote:

Can someone explain why it’s saying I need to wait for the 19th to upgrade with no extra cost when it is the 19th?? Customer service are not explaining why at all!

 

 

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@Kelsiejj25 

Looking at that message posted, there is a section stating 'Upgrade Now'.

Have you tried that? What happens when you click on it?

If it's still stating you need to pay £31.66 before upgrading, then that's what you need to do.

You may want to delete the app, reboot your phone and reinstall. See what options you have then.