Deposit

[Anonymous]

Hi

I paid a deposit when I got my new contract i
Late october this yeat and I'm just wondering when I will be getting it back? I pay by direct debit and haven't missed any payments.

Thanks in advance.

[Anonymous]

its usually 3 months of clear billing if i remember correctly

[MI5 · Accepted solution]

Yes, it is. Call cs on 202 and request it refunded to you or your account.

[Anonymous]

So will that make it due for January?

[MI5]

Yes, after 3 bills have been paid.

[Curr946]

Wouldn't the deposit just be added as a credit to your account, and as such, you wouldn't have to pay a bill for a few months.

[Anonymous]

If that's the case then I'd rather put it towards my device payment.

[MI5]

You can choose what you do with it.
Have it returned, add as airtime credit or pay towards device plan.....

[Cleoriff]

Just remember @Anonymous you WILL have to ring and remind them. They should do it automatically but occasionally need chasing...

[Anonymous]

Just spoke to someone through the chat service. I have to call in January and they return it to my bank account.

Thanks everyone.