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Default on O2 Payment

MG4
Level 1: Joiner
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O2 is horrible, horrible company, they are doing everything possible to harass you when you decided to leave them.

I gave them a notice within 14 days to cancel my contract and they send me sms that I own them £221. I called them and support person confirmed that it was done automatically in mistake. Also I been told to remove all 02 direct debits which I have done.

Today I received an update from ClearScore suggested that I default on O2 company.

 

Leave them when you can and watch your credit history.

Will never ever have any business with this company or anyone they associated with.

 

And finally the question: how do I get this  resolved?

 

 

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Accepted Solutions

MI5
Level 94: Supreme
  • 149638 Posts
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Registered:

@MG4 

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MG4
Level 1: Joiner
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Registered:

This is a screenshot, address was removed for security reasons.

Screenshot 2022-03-23 at 09.04.02.png

Message 2 of 4
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MI5
Level 94: Supreme
  • 149638 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@MG4 

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
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MG4
Level 1: Joiner
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Registered:

Many thanks @MI5 - very appreciated.

Emailed them.

Message 4 of 4
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