Default on Credit Score for a Contract that was ended in 14 days

[David_Bibb]

Hi, I have recently run a credit report for the first time in a few years. I have found the only negative comment to be 5 missed payments to O2 for a contract begining in November 2018.

At that time I did open an acocunt with O2 for a sim only contract and canceled within the 14 day cooling off period. At the time I was told I owed nothing on the account and no payments were to be made during a live chat. I am now unsure how to correct this 5 month of missed payments that are from my understanding a mistake due to their being no active contract. This is having a large impact on my credit score.

How do I get this resolved and discuss what happened?

[MI5 · Accepted solution]

@David_Bibb 

You need to contact credit file referrals:

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[David_Bibb]

Thank you so much for the quick response. I will reach out to them now to see if I can get this sorted.

[MI5]

Best of luck mate.
This happens all too often with O2.