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Data

Colin49
Level 1: Joiner
  • 5 Posts
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on ‎11-10-2023 17:46

on ‎11-10-2023 17:46

1.  Why is my data allowance going down, when I’m not using my phone.

 

2.  I upgraded on 2 Oct and my Volt Benefits were temporally halted, Received an email saying they would be restored within 7 days.  This has not happened

 

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Enlli
Level 65: Ultra-cool
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on ‎11-10-2023 18:12

on ‎11-10-2023 18:12

Can take up to 14 days to restore Volt benefits with an upgrade. 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎11-10-2023 18:14

on ‎11-10-2023 18:14

@Colin49 

Your phone will use data in the background to run app updates etc.

Turn off mobile data or limit access to background apps if you don't want data to be used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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