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Data use

LM3
Level 1: Joiner
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Good morning 

I topped up my data yesterday 100MG for £3.50 and it was used up in 3 mins. I did the same thing 3 minutes later and again it was used up. I only had 1 app running. Please can you look into why this happened and refunding me. 

 

Linda 

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Enlli
Level 65: Ultra-cool
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Sorry, we are all customers here. You will need to call or

You can message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 65: Ultra-cool
  • 6258 Posts
  • 47 Topics
  • 1433 Solutions
Registered:

Sorry, we are all customers here. You will need to call or

You can message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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Registered:

@LM3 

100mb is nothing these days and will be used in seconds on a smart phone.

It's completely pointless and a waste of money to have such a bolt on available as it's of no benefit to 90% of customers.

You need to look at a minimum 1gb or upgrade your tariff to give you more data allowances which is much cheaper.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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