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Data usage when at home using wifi

Lins
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Can anyone advise why my data usage although working from home and using wifi has been all used up pretty much with quite a few days to go in the month? This doesn’t make sense!
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MI5
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@Lins 

If your wifi drops out for any reason, your phone will revert to using mobile data.

You should always turn off mobile data when using wifi to prevent this from happening.

Also, if your phone has a wifi assist function, that should also be turned off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Lins
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Thank you. That makes sense seeing virgin has been on and off. Really frustrating and annoying that it obviously doesn’t automatically pick up wifi when back up which seems to be the issue as it means that I have to be careful when now being out. I have to have wifi assist as the signal at times at home is appalling. Thank you again
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MI5
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I'm having the same problems currently with Virgin @Lins 

Many others I know are the same also.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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jonsie
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Virgin are operating ok around this area.

Had no drop outs at all.

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MI5
Level 94: Supreme
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Can't be said everywhere unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
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gmarkj
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Had two VM drop outs in the last couple of weeks.
One was back up by the morning, but the other took until mid afternoon.
Normally very good - can only remember 4 cases and these were all wide spread.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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