@O1nightmare See if there's anything in these links to help you:
If neither resolves your issue, call customer service in the morning.
Call 202 from your mobile or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
If silence doesn't work, say "Upgrade", "Lost/Stolen", or "Fraud" if you have to, to get put through to someone.
Best time to call is 8 am.
Hi @O1nightmare did any of the suggestions given above help you sort this out?
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