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Data topup

O1nightmare
Level 1: Joiner
  • 1 Posts
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Registered:

I try and try and try again but I simply cannot use the 02 site. All I want is to get more data but I go around in circles getting nowhere. The help numbers I'm refered to do not help at all. The options I need just aren't there

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Bambino
Level 77: Grand Master
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Registered:

@O1nightmare See if there's anything in these links to help you: 

My O2 - Bolt-ons - Mini Guide - O2 Community

Where is my discount or Extra Data? - O2 Community

If neither resolves your issue, call customer service in the morning.

Call 202 from your mobile or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

If silence doesn't work, say "Upgrade", "Lost/Stolen", or "Fraud" if you have to, to get put through to someone.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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TheresaV
  • 1927 Posts
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Hi @O1nightmare did any of the suggestions given above help you sort this out?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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