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Data not updating

sue23
Level 1: Joiner
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on ‎17-08-2022 18:08

on ‎17-08-2022 18:08

I have made  quite a few  calls  but my data says I still have my full monthly  allowance. 

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madasaf1sh
Level 76: Forum Legend
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on ‎17-08-2022 18:12

on ‎17-08-2022 18:12

@sue23 

 

The information on my o2, isnt live, so it can take day or so to update, in my o2. 


Have you tried logging out of the app or website, and trying again to see if it updates.

f you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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on ‎17-08-2022 19:04

on ‎17-08-2022 19:04

@sue23 

Normal phone calls don't use data.

They come from your calling allowances which are unlimited so will always be displayed as that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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