cancel
Showing results for 
Search instead for 
Did you mean: 

Data block abroad?

ChrisP
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have a monthly O2 contract using an iPhone5s. Everything works fine in the UK.

I have just spent a week in Portugal and 1) could not send a text. 2)could not access the internet...message "not subscribed to a data...(or something like that)". Made a phone call to the UK OK but I did get a message "call assist" or similar.

Is this a problem for O2 to sort out or was I doing something wrong? I only go abroad a couple of times a year and would like to know the phone will work the same as in the UK ie download e-mails, send texts and check the weather etc

Chris

Message 1 of 6
549 Views
5 REPLIES 5

jonsie
Level 94: Supreme
  • 86800 Posts
  • 594 Topics
  • 5058 Solutions
Registered:

It sounds like you have the wrong data bolt on. Call customer service and ask them to put you on idata.

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 2 of 6
547 Views

ChrisP
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks.

My account info does not give much information.

The "Help Girl" link was not responding so presume she only answers during office hours.

Chris

Message 3 of 6
541 Views

Cleoriff
Level 94: Supreme
  • 110791 Posts
  • 799 Topics
  • 6387 Solutions
Registered:

@ChrisP

Customer services are open till 8pm tonight ....

*The Game Is On*

Girl in a jacket
Message 4 of 6
537 Views

jonsie
Level 94: Supreme
  • 86800 Posts
  • 594 Topics
  • 5058 Solutions
Registered:

It's far better to call. Also ask them to check there is no roaming bar on your account. It is important that the adviser knows to check what data bolt on you have. After an upgrade or tariff change oe even on a new account, for some reason the standard bolt on is Blackberry, useless for iphones.

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 5 of 6
528 Views

MI5
Level 94: Supreme
  • 126999 Posts
  • 614 Topics
  • 21894 Solutions
Registered:
Most definitely the wrong data bolt on. You need idata on your account.
If not, you need to change your data apn to “mobile.o2.co.uk”
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
523 Views