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Data Sim - Which one ?

risco-sam
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Dear O2 Community,

 

I'm looking for a Data Sim for a 4G Router where the provider will not block traffic/ports.

 

I currently have a home alarm system that stopped talking to the cloud after 6 weeks of connectivity due to the wrong sim car being provided by Car phone Wharehouse. O2 Tech support hinted that as the sim was to be used in a phone and not a router this could be the reason it has been partially blocked.

Funny thing is all internet & email works just a block on the cloud my alarm talks to.

 

I note there is an unlimited business data sim for £27.99 pm (12 Months)

https://businessshop.o2.co.uk/business-shop/sim-only/ 

 

Could this be the answer to my rural broadband crisis ?

 

Many Thanks

 

 

 

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risco-sam
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Quick Summary = O2 Block URLs and Ports as there business sees fit.

View solution in original post

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MI5
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@risco-sam wrote:

Dear O2 Community,

 

I'm looking for a Data Sim for a 4G Router where the provider will not block traffic/ports.

 

I currently have a home alarm system that stopped talking to the cloud after 6 weeks of connectivity due to the wrong sim car being provided by Car phone Wharehouse. O2 Tech support hinted that as the sim was to be used in a phone and not a router this could be the reason it has been partially blocked.

Funny thing is all internet & email works just a block on the cloud my alarm talks to.

 

I note there is an unlimited business data sim for £27.99 pm (12 Months)

https://businessshop.o2.co.uk/business-shop/sim-only/ 

 

Could this be the answer to my rural broadband crisis ?

 

Many Thanks


@risco-sam 

You'd be advised to seek clarification from customer services, just in case there are restrictions that we aren't aware of. 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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risco-sam
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I think we've already confirmed Customer Services are not able to answer such a question either due to training or working knowledge 🙂

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MI5
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@Marjo @EmilieT ??

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Hi @risco-sam, we'll see what we can find for you on our end! In case we need more information, I'll send you a Private Message, and either way update you as soon as I can slight_smile

 

Thanks for the mention @MI5!

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risco-sam
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Splendid, 

 

I have a Home Alarm system that heatbeats to riscocloud.com that is currently being blocked after 6 weeks of usage on the O2 Network. Should I have the incorrrect SIM then I will need assistance in obtaining the correct one with assurance this will not also be blocked.

 

 

IP = 51.105.177.19

 

Port Address:

          Data Out: 33000

          Date In:    34000

 

 

 

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risco-sam
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How about O2 monitor my IP and tell me what traffic they see from my IP. My router traffic monitor show a heart beat from my alarm every 2 mins or so to the address/port I've shared.
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sheepdog
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This might help in explaining why although Vodafone related: https://www.h685.co.uk/port-forwarding-doesnt-work/ and and a previous thread on a similar thread on here.

 

Though you probably do want to have the specific Mobile Broadband sim for data only. 

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madasaf1sh
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@risco-sam 

 

So IP = 51.105.177.19 which is a Microsoft Azure IP, so sits on the 51.103.0.0/16 subnet

 

Are ports 33000 / 34000 tcp or udp? How often are the heartbeats and how much data is being sent

 

A home security system should really be using a M2M sim card, with a private APN back to risco's back end servers, rather than a standard data sim on either business or consumer tariff 

 

From BT i cant get to 51.105.177.19 on port 33000 it is, and a pathping fails even to the dns 

 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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risco-sam
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Im told a 1k data pole I/O in a normal working mode but unsure if packets are TCP/UDP.

Question I will raise to the vendor however without O2 enabling this Im stuck and will have to move to another provider. (Im rural so fibre is not an option).

Screenshot 20**Personal info** at 09.18.03.png

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