on 23-01-2018 17:52
on 23-01-2018 17:52
The following question has totally floored O2.
I have a data SIM on pay monthly. Within the terms I can dip in and out of this at the term/contract dates whenever I require my data. I have had to set up payment by card and O2 take payments on the contract date and give me my data allowance --- all clear so far.
I don't need my data allowance for this month I would like to stop the payment and therefore my data allowance and then, maybe, resume it again in two months time. Can someone please tell me how I do this?
Looking forward to a simple answer!
Solved! Go to Solution.
on 23-01-2018 18:16
on 23-01-2018 18:16
on 23-01-2018 17:57
on 23-01-2018 18:09
This is the T&C's as I see it: "(e) If you take a Services Agreement with a Minimum Period of 30 days you can give us notice that you want to end your contract or change your airtime tariff at any time, and this will be effective no more than 30 days after we receive your notice. You'll have to pay your normal monthly charge for your tariff until the end of your 30-day notice period."
I knew this and see no problem, all I want to know is if I cancel my payment and therefore data for a particular month is it an outright cancelation of my account and so if I then require data for another month do I actually re-join O2 with a whole new account, SIM and mobile number to boot?
on 23-01-2018 18:16
on 23-01-2018 18:16