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Data Roaming

PN
Level 1: Joiner
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Registered:

I am currently in France outside any wifi connections and cant get on the internet or send texts with attachments eg photos. I dont seem to receive 4G even tho other users can. 

 

I have data roaming switched on and 4G Volte. 

Can anyone help advise please?

 

Pamela

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Cleoriff
Level 94: Supreme
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@PN 

What sort of phone do you have? If an iPhone, change your APN to "mobile.o2.co.uk"

Or you may have a roaming bar on your account. You need to contact O2 to remove the bars

All numbers in this guide Guide: Coronavirus Community Help and Support 

or Guide: How to find help & contact O2 

 

Veritas Numquam Perit

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LukasB
  • 1784 Posts
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Hey @PN just checking if this was sorted out or are you still having trouble?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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