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Data Disappearance

TinyTink666158
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Has anyone else had their data just suddenly stop working and disappear from the my O2 app?? I spoke to O2 yesterday and they said it’s a temporary issue but it still hasn’t come back yet.......Help
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MI5
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@TinyTink666158 

Yes, I did.

I called customer service and they reset it but I had to wait for my next bill before MyO2 reset properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123933 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@TinyTink666158 

Yes, I did.

I called customer service and they reset it but I had to wait for my next bill before MyO2 reset properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TinyTink666158
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Ok thank you that’s good to know I’m not the only one and that it did get sorted 🙂
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Martin-O2
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@TinyTink666158 can you confirm if your data issue is sorted now or are you still having problems?  

COVID-19 support - Help and support from O2 during the lockdown
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Message 4 of 6
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TinyTink666158
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It’s all been sorted now, thank you
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Martin-O2
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awesome thanks for letting us know @TinyTink666158! smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 6 of 6
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