Data Bolt on - not working

[Anonymous]

Hi All,

This is my first chat in O2 cummunity.

I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but its always been held on queue for more than 7min and unable to reach. After that poor experience , same day i tried to leave O2 but even for that i need to wait in the queue. There is no online chat available in website.

Can someone please help me , why my network connection is not working even though i have 600mb of data in my account.? is there any activation required before using the bolt-on.? Appreciate your time.

Thanks

Pandian

[GY]

Hello! I have the same problem with YawAddo, that I added bolt on (one off) but it doesn’t allow me to use it after I used up my current monthly data. 

I texted ‘active’ to 2020, and got back: Sorry we?re busy right now. Please try again later. You haven?t been charged for this message.

My phone is iPhone XR 

Data has been working until it finished 

I have 2.09 GB remaining (I bought 2GB one off bolt on) 

No chance to my account recently

I am in Europe 

I hope there is a solution to this! Many many thanks!

[Cleoriff]

@GY  You need to contact O2 on 4445 or any number in this guide Guide: Coronavirus Community Help and Support 

I note you say you are in Europe? Whereabouts in Europe?

[pgn]

...oops. never mind 🤦‍♂️ 

[GY]

Thank you! I will try that! I am in Greece at the moment