Damaged Phone in Costa Rica it doesnt work.

Sanjose1 · ‎13-02-2019

I had my phone ran over today here in Costa Rica.. I am a pay monthly customer and have insurance.

Ho do I go about getting a replacement as i reside in Costa Rica for the next 3 months.

Bambino · ‎13-02-2019

@Sanjose1 You need to speak to customer service, and also contact whoever your phone insurance is with. https://www.o2.co.uk/contactus To be honest, I'm not certain they will be able to help, as you're quite a distance away, but it's worth asking. If the phone numbers in the link are inaccessible, you can call O2 from any phone for free on +44800 032 1402.

I DO NOT WORK FOR O2

MI5 · ‎13-02-2019

@Sanjose1 O2 help page here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎13-02-2019

I'm not sure they will deliver to Costa Rica and you would have to deliver the bits to them at your own expense

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Damaged Phone in Costa Rica it doesnt work.

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived