on 23-11-2012 21:07
on 23-11-2012 21:07
Yesterday, i processed an upgrade to an iphone and subsequently made a deposit payment and accepted a 24 month contract.
There was no indication of how i would receive this iphone5. Within 2 hours of my order, i received an email from 02 to say that it would be delivered the next day within 8.30 and 12.30. Stayed in all morning - nothing!!
Phoned O2 at 1pm, to be told "wait a little longer"
Phoned O2 at 2pm, to be told "our text may say that but it means 8.30 to 6pm"
Phoned O2 at 5pm, to be told "your parcel has been returned to depot but they won't give a reason" she said she will keep ringing to get an answer and call me back.
No phone call as promised, so i rang O2 at 7pm, to be told the parcel has been returned BUT UK Mail cannot give a reason.
As i was promised the iphone5 today, i have now cancelled the order and have to wait until Friday before i get a refund!!
Please don't buy phones pver the internet!!!
23-11-2012 21:43 - edited 23-11-2012 21:45
23-11-2012 21:43 - edited 23-11-2012 21:45
I think the post should be more like 'do not use UK mail parcel company.'
Just to add parcel companies and the post office nationwide have a backlog in places due to flooding and general bad weather.
Not sure how O2 can be held liable for non delivery of a parcel.
on 23-11-2012 21:49
on 23-11-2012 21:49
on 23-11-2012 22:01
Totally understand what you're saying BUT O2 promised it would be delivered today. You shouldn't say things if things are out of your control.
My complaint is the runaround from the customer service department and their lack of concern as to where the parcel is.
ALSO, the website did not tell me that delivery was going to be made.
Put all this together, i'm NOT being harsh!!!
on 23-11-2012 22:11
Promised is a strong word, well hope you get your phone from the shop when you get a chance.
on 23-11-2012 22:15
on 23-11-2012 22:15
on 23-11-2012 22:28
I have a business Liquid and i never promise anything like this.
My contract is with O2 not UK Mail. That is standard contract law.
Subsequently as i was given the parcel number by O2 and were hopless in finding out anything, UK Mail's website says delivery was attempted at 11,48am and a card was left.
Absolute rubbish as i've been home all day. You now call this good customer service???
on 23-11-2012 22:33
on 23-11-2012 22:33
on 23-11-2012 22:39
I would expect the client to be upset with ME not the parcel company - that's called contract law!!!
on 23-11-2012 22:40
on 23-11-2012 22:40