Solved: Cut off coverage without notice . Unable to contac...

ana77 · ‎06-03-2023

hi

I made a complaint about the loss of coverage network today and a SIM has been sent to resolve the issue

at precisely 17:00 hrs today you cut off service, without warning.

None of your " contact us " services are of any use to me as I am left with no working home, I am only able to use the internet via my home wifi.

I went to one of your shops and an agent simply said: " it happens ". Seriously ?

It's been happening SINCE I contracted your services which at £42 a month are not precisely a bargain.

Aside from not being able to contact you except by calling the 0345 number what are we left with?

Enlli · ‎06-03-2023

Well, we are all customers here on the forum.

For some reason to which we have never had any answers, O2 systems automatically turn off a SIM when a replacement is ordered.

It's crazy and whoever wrote the new software systems needs a right telling off.

Calling customer services won't work as they are as much victims of this policy as everyone else

You can

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎06-03-2023

Well, we are all customers here on the forum.

For some reason to which we have never had any answers, O2 systems automatically turn off a SIM when a replacement is ordered.

It's crazy and whoever wrote the new software systems needs a right telling off.

Calling customer services won't work as they are as much victims of this policy as everyone else

You can

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎07-03-2023

You can also use Skype to call an 0800 number @ana77

The number you need is 0800 032 1402

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2