This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cut off after ordering new SIM

Go to solution
whc425
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎30-01-2022 20:39

on ‎30-01-2022 20:39

Can't believe this has happened to me twice. Whenever I order a new SIM, my service gets cut off immediately. The new SIM takes a few days to get to me, so why does O2 cut off my service immediately? It is also so bloody difficult to get a line to call O2 on. The help links on their web just sends you in circles so you can't find the number to call them on!

Message 1 of 3
561 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 149828 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

on ‎30-01-2022 20:45

on ‎30-01-2022 20:45

@whc425 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
559 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 149828 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

on ‎30-01-2022 20:45

on ‎30-01-2022 20:45

@whc425 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
560 Views
0 Kudos

Go to solution
whc425
Level 1: Joiner
In response to MI5
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎30-01-2022 20:52

on ‎30-01-2022 20:52

This is so frustrating. Their webpage seems to be created in such a way such that you have to find your answers from their FAQs. They just don't want you to talk to their agents. 

Message 3 of 3
556 Views
0 Kudos
Top Kudoed Authors
View All
Top