Customer service accounts down

[Jallen]

rang in for the second time over past few days to report scam number only to be told again that systems are down and accounts cannot be accessed, billing seem to be working fine though as billed £5.45 for a 24 sec call to 09095560004 - this is a scam number

[MI5]

@Jallen 

There is an 09 number scam going round where a text tells you to call an 09 number to access a voicemail message.

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

[Jallen]

yes reported to the 7726, I cant report to action fraud until i get a reference number from o2, yes its a well known scam all over this forums I mentioned that to customer service as O2 have a resbonsilbilty to block it from their network but clearly that havent and every time I ring Im told computers are down and accounts cannnot be checked - ring again in 2hrs

[MI5]

@Jallen 

The scammers keep changing the number they send the text from so it's proving difficult for any network to close them down.

[Bambino]

@Jallen All numbers with an 09 prefix are premium rate numbers.

See https://payforitsucks.co.uk/ for ways to try to get a refund.
You also need to contact O2 and ask them to place the following bars on your account
Bar all Direct to bill debits
Bar Premium rate numbers
You should also ask for a "charge to mobile" bar

[Jallen]

does not show on bill as premium rate, premium rate are blocked on the account, just shows up as a standard number

[Jallen]

systems all working to day spoke to someone really helpfull in customer services, they tried ringing the number but it goes noware, they are raising a credit to the account so more than happy with the outcome

[MI5]

That's good news @Jallen