on 09-11-2020 17:06
rang in for the second time over past few days to report scam number only to be told again that systems are down and accounts cannot be accessed, billing seem to be working fine though as billed £5.45 for a 24 sec call to 09095560004 - this is a scam number
on 09-11-2020 17:14
There is an 09 number scam going round where a text tells you to call an 09 number to access a voicemail message.
It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
09-11-2020 17:42 - edited 09-11-2020 17:43
09-11-2020 17:42 - edited 09-11-2020 17:43
yes reported to the 7726, I cant report to action fraud until i get a reference number from o2, yes its a well known scam all over this forums I mentioned that to customer service as O2 have a resbonsilbilty to block it from their network but clearly that havent and every time I ring Im told computers are down and accounts cannnot be checked - ring again in 2hrs
on 09-11-2020 18:01
on 09-11-2020 18:01
The scammers keep changing the number they send the text from so it's proving difficult for any network to close them down.
on 09-11-2020 19:44
on 09-11-2020 19:44
@Jallen All numbers with an 09 prefix are premium rate numbers.
See https://payforitsucks.co.uk/ for ways to try to get a refund.
You also need to contact O2 and ask them to place the following bars on your account
Bar all Direct to bill debits
Bar Premium rate numbers
You should also ask for a "charge to mobile" bar
on 10-11-2020 17:47
on 10-11-2020 17:47
does not show on bill as premium rate, premium rate are blocked on the account, just shows up as a standard number
on 10-11-2020 18:02
on 10-11-2020 18:02
systems all working to day spoke to someone really helpfull in customer services, they tried ringing the number but it goes noware, they are raising a credit to the account so more than happy with the outcome
on 10-11-2020 18:06
on 10-11-2020 18:06
That's good news @Jallen