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CreditFileReferrals no contact, emailed many times

steve13
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hi i was womdering if anyone can help me, iv emailed the CreditFileReferrals team on the 15th and then 2 times after about a problem and i have not recieved a response other than thier automated email 

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MI5
Level 94: Supreme
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@steve13 

You need to allow 10 working days for a response (does not include weekends).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Message 2 of 10
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steve13
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its been 10 working days 

Message 3 of 10
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MI5
Level 94: Supreme
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10 working days from the 15th is the 29th @steve13 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 10
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Anonymous
Not applicable

Sorry to hijack the topic, but I've emailed Credit Refferals twice and each time I've had an auto response saying someone will be in touch within 3 working days.

 

If it is 10 working days then maybe someone at o2 should change the auto response, as I'm sure a lot of people would be fine if it took 10 working days rather than sending an email saying 3 working days

 

It's called setting customer expectations, then again o2 customer service is shocking and with the Virgin media merger it's probably going to get worse knowing Virgin's customer service.

 

Thankfully I don't have long left in my contract

Message 5 of 10
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steve13
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11 working days and counting. still no reply from a human

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MI5
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@O2Lisa 

can you check on this at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 10
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O2Lisa
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Morning @MI5, thanks for the tag smiling

I'll see if I can get any updates, @steve13 I'll message you privately and look in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 8 of 10
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O2Lisa
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@Anonymous I'll message you privately as well and try my best to help smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 9 of 10
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MI5
Level 94: Supreme
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Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 10
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