You need to allow 10 working days for a response (does not include weekends).
10 working days from the 15th is the 29th @steve13
Sorry to hijack the topic, but I've emailed Credit Refferals twice and each time I've had an auto response saying someone will be in touch within 3 working days.
If it is 10 working days then maybe someone at o2 should change the auto response, as I'm sure a lot of people would be fine if it took 10 working days rather than sending an email saying 3 working days
It's called setting customer expectations, then again o2 customer service is shocking and with the Virgin media merger it's probably going to get worse knowing Virgin's customer service.
Thankfully I don't have long left in my contract
can you check on this at all?