Credit check

[Jayne_Fonder3]

I am not an o2 customer and never applied for o2 contract, I have recently been billed by o2 and a credit check run against me by o2. Who do I speak to about this or who do I contact to resolve this.

[Bambino · Accepted solution]

@Jayne_Fonder3 You need to speak to customer service to report what sounds like fraud.
Call 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You should contact your bank and the police: https://www.actionfraud.police.uk/

You can also reach O2 through social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

The Credit File Referrals Team is not customer facing. Below are the only ways to contact them:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865