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Credit check

Rb12
Level 1: Joiner
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Had 2 lots of £10 taken for 1 credit check
Message 1 of 5
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MI5
Level 94: Supreme
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@Rb12 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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jonsie
Level 94: Supreme
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I've never known O2 charge for a credit check....?

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Message 3 of 5
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MI5
Level 94: Supreme
  • 128189 Posts
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Registered:
Nor me....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
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Anonymous
Not applicable

Who was the credit check with and how did you authorize payment?

Message 5 of 5
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