my partner has been emailing the credit referrals team, however is not receiving a response much to his frustration. He has a default against his name for a balance of £40 which we were completely unaware of and you claim he has not paid, however upon dispute you have been unable to locate any such account or information in his name leaving us in complete despair. We have been thrown from pillar to post between yourselves, Experian and his bank yet still no closer to resolving this or even knowing where this has come from. We have young children and are in the process of applying for a mortgage however we are not able to do so until this is resolved. This is causing a serious detrimental affect to both our mental well-being and we just want this resolved.
Any help or prompt to the credit referral team would be greatly appreciated.
I'd suggest you seek advice from CAB with a view to legal action.
Track usage, upgrade and get support with the My O2 appDownload My O2