Covid-19 financial crisis

Has · ‎30-03-2020

Hi
I can’t pay my bill for this month due to covid-19 crisis. As i am not working and self isolating at home. Am I gonna get any time relief or O2 will disconnect my connection if I dont pay ?
Regards

MI5 · ‎30-03-2020

@Has

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gurmeetsingh · ‎30-03-2020

I have paid my bill already and still can’t my service back and can’t reach payment management team what kind of service is this specially this situation

jonsie · ‎30-03-2020

IT takes 24-48 hours to be reconnected

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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