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Coronavirus

Kameliya
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Hi, could you please explain what options do we have to freeze paying monthly during the break or paying less, or...
Becouse I'm a student full time and also part time worker but i can't work now becouse coronavirus?
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MI5
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@Kameliya 

You need to call O2 to discuss:

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Unfortunately until full payment is received your phone will be restricted even after you speak to the team. But it will stop a default on your credit file.

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Kameliya
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I am aware about their working hours but I am aware what time it will take until I'm connected in a actual phone. They already taking from me 3 working days and 1 working day to my boyfriend. Their system with Dpd and with text messages working only for the first time with replacement. I type the issue here becouse O2 tells you to do I am fully understand this is  no customer service or I will still have to pay at the end. I was hoping someone experienced similar things like me to help me with the process according to what I read those days people not only experiencing similar issues but mostly much more bad things. And about for this should I call them or no has compleatly no matter according the fact nobody from their team is not capable to resolve or promis me a refund. By the way, thanks for trying to help.

 

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Cleoriff
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@Kameliya 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

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