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Contracts

Anonymous
Not applicable

How do I switch from a monthly contract to pay as you go. I have one monthly payment left on my phone?

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MI5
Level 94: Supreme
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Registered:
You need to call customer service on 202 and ask for the transfer.
They will close your contract and transfer you to PAYG. You will get a new sim which must be used and you will also get your final contract bill generated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:
You need to call customer service on 202 and ask for the transfer.
They will close your contract and transfer you to PAYG. You will get a new sim which must be used and you will also get your final contract bill generated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Cleoriff
Level 94: Supreme
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Registered:

Information on keeping your number here (Unless you want a new one)

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

*The Game Is On*

Girl in a jacket
Message 3 of 4
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MI5
Level 94: Supreme
  • 127071 Posts
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  • 21943 Solutions
Registered:
Customer service will do it automatically when they switch it to PAYG.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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