Contract transfer

[Anonymous]

all i required was my nbr to be transferred from one contract to another, and as both contracts are with o2 i assumed this was simple. The chat is worse than zero if this is possible, had to use the fon and speak direct , kept being transferred to other departments and answer the same questions, still took a long time , eg about 6 hrs of numerious calls, i assume operators at o2 call centres were hitting wrong buttons and cutting me off, or else their saugage finger on the touch screen was a bit shakey, finally got sorted out i hope (TIME WILL TELL) by a UK citizen .it all must cost o2 a fortune in time and i dont understand why, as the history is all stored. as i am retired i had the time to wait but still very frustrating. 

[Anonymous]

TIME DID TELL, AM NOW CUT OFF, even if its only a different contract and staying with o2 could be up to 24hrs , and i told them in my conversation i needed the phone at all times, was totally missinformed.

[MI5]

One if the numbers has to be disconnected first before the transfer can take place - It's how mobile systems work.
Just keep rebooting the phone that is waiting for the transfer as it will help it along.