Contract termination due to emigration

[Alfaspence]

I've permanently moved abroad but I still have 12 months out of a 24 month contract left to run, my o2 shows my puk number, my phone came with the contract, purchased from carfone warehouse.
What are my options? How do I cancel etc?
Thanks in advance

[MI5 · Accepted solution]

Hi @Alfaspence

We have a help lnk here on how to cancel https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

and how to contact O2 free from abroad here http://www.o2.co.uk/contactus

[Alfaspence]

I haven't used my sim for at least 2 months due to using a foreign sim.
Obviously I don't intend on retaining my phone number

[Alfaspence]

Wow that was quick!!! Thank you!!!

[MI5]

Your options are to just continue paying monthly until the end so it's free to cancel or pay the last 12 months in one go to cancel now.

[MI5]

Best of luck.

[jonsie]

The good news is that your phone should already be unlocked.

Enjoy your new life

[Kestutissimasi]

Kestutissimasius73**Personal info**

[jonsie]

Can e help @Kestutissimasi?

[Cleoriff]

This may help @Kestutissimasi

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

Though if you are already abroad you will need to call customer services https://www.o2.co.uk/contactus

Dont use live chat. It's a free call

From abroad

+44 3448090202

Free†