Contract sim only

18sim · ‎29-09-2020

I am trying to switch to o2 from 3 (better reception). I applied and got “unable to continue” message. I tried three times but same answer. The only thing I can think of is I moved house beginning of September and electoral register not caught up. I tried today again then got contact credit referral but email address is invalid. My partner got his through straight away yet we moved together done everything for change of address same time. Can anyone help me? Thanks

MI5 · ‎29-09-2020

@O2Emma should be around to help you @18sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Emma · ‎29-09-2020

Hi @18sim I will need to private message you to look at issue.

O2Emma · ‎29-09-2020

Afternoon @MI5 I will have a look at this for @18 sim.

MI5 · ‎29-09-2020

Thank you @O2Emma

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Emma · ‎29-09-2020

@MI5 not fully resolved but advise and info given to try .

MI5 · ‎29-09-2020

Thanks @O2Emma

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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