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Contract queries

Zinnia
Level 1: Joiner
  • 1 Posts
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on ‎02-09-2020 11:51

on ‎02-09-2020 11:51

I’ve already cancelled the contract in July and one of your colleagues helped arrange this cancellation. He told me that you would charge me another month, so I left my bank account until August. However, you sent me an email that you would charge me another bill, I really don’t understand that. Looking forward to your answers.
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MI5
Level 94: Supreme
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on ‎02-09-2020 11:55

on ‎02-09-2020 11:55

@Zinnia 

This isn't O2.

You need to call them on these numbers Guide: Coronavirus Community Help and Support 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
Former Staff
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on ‎03-09-2020 15:19

on ‎03-09-2020 15:19

Hi there @Zinnia , hope you're doing well today and managed to get in touch with customer service about the cancellation/billing. Let us know if you have any additional questions the community could help with anytime.

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