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Contract + network

Subscriptions
Level 1: Joiner
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I have 2 problems. 1st is since I have signed a new contract with O2 the network coverage is very poor even though it shows full coverage on my postcode. I have spoken to an agent and he told me I have to switch my phone one/off to check availability but my signal bar has always been half or less. Despite switching my phone on/off it does not help. Please help. 2nd is that when I took my new contract in Feb 2021. The offer included Disney + for 6 months. Everyone I was logging in it ask me for payment. Finally after speaking to an agent I was finally able to access it end of march. When I went to log on couple of days after it is asking me to renew my subscriptions and it has not even been a week of using it. I tried calling so many times but the auto message states I should log on the O2 website which is really difficult to navigate to a general section. I started a chat only to be told I have no connection. This has been really poor and I can't even speak to an agent to get this fixed. Please could you help or redirect me.
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MI5
Level 94: Supreme
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@Subscriptions 

Maybe @O2Emma or @Thomaso1 can assist you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Emma
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I will pick it up thanks @MI5 grin

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O2Emma
O2 Support
O2 Support
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Hi @Subscriptions I will need to private message you so I can look into it for you .

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Message 4 of 9
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MI5
Level 94: Supreme
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Thanks @O2Emma thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 9
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O2Emma
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No problem @MI5 grin

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Message 6 of 9
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Subscriptions
Level 1: Joiner
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Thank you @MI5 @O2Emma I could not find any other way to contact you so I had to use this platform. Thank you @,O2Emma for getting back to me. I would be ever so grateful if this issue can be resolved. Thank you
Message 7 of 9
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O2Emma
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@Subscriptions I have sent you a private message please can you respond to it as I cannot discuss account details on main thread sorry.

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Message 8 of 9
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Cleoriff
Level 94: Supreme
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@Subscriptions 

Check for a private message from @O2Emma 

Top right hand side of the page you will see this...

Private message latest.PNG

Veritas Numquam Perit

Girl in a jacket
Message 9 of 9
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