on 06-04-2021 17:38
I want to cancel my contract with o2 so I can set up a new account under a new name with o2 again, how do I do this? Thanks
Solved! Go to Solution.
on 06-04-2021 17:41
You'll need to call customer service to pass the credit checks and migrate the number across if you want to keep it..
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Guide: Cancelling Your Contract
on 06-04-2021 17:41
You'll need to call customer service to pass the credit checks and migrate the number across if you want to keep it..
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Guide: Cancelling Your Contract
on 06-04-2021 17:45