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Contract ending and want to change to a new contract

Poch_27
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My sim only 12 month contract is ending next month and I have found a cheaper one on O2 that I would like to change to.

 

I would like to keep my number and move that across to the new contract.

 

How do I go about ending my current contract  after I get my final bill next month and how do I then move my current number across to the new sim card?

 

Thanks.

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MI5
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@Poch_27 

No need to cancel.

Just go to upgrade in your MyO2 http://www.o2.co.uk/myo2 and choose the new tariff.

Everything will switch over automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Hi @Poch_27 

Follow the advice here and just choose UPGRADE option

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Veritas Numquam Perit

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Poch_27
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Hi MI5,

 

The deal is from uswitch website so it's not actually in the options on the upgrade section of MyO2

 

Does the same process apply?

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Cleoriff
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@Poch_27 

The Upgrade option should appear during the last month of your contract. If not just follow the advice in the guide I posted.

Veritas Numquam Perit

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MI5
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@Poch_27 wrote:

Hi MI5,

 

The deal is from uswitch website so it's not actually in the options on the upgrade section of MyO2

 

Does the same process apply?


@Poch_27 

In that case, you need to get the new sim deal from uswitch then call O2 to migrate your number to the new contract. 

Doing the number migration will automatically end your old contract.

Guide: Coronavirus Community Help and Support for contact numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Poch_27
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Lovely stuff, thank you both for the help

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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
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