You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
I spent half an hour on the phone with an adviser sorting this out and canceling a phone that hadnt been used for a year! and he confirmed all was done and contract was cancelled and to pay the December bill. Extremely poor service and correspondance from O2, never use them again.