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Contract Cancellation

Glen11
Level 1: Joiner
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Hi, I contacted O2 by telephone in November to cancel my contract and was told all fine and account was closed so I cancelled the DD, now they are contacting me saying I owe them for the month of Jan and a cancellation fee?

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MI5
Level 94: Supreme
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@Glen11 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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Cleoriff
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@Glen11 

It's never a good idea to cancel the direct debit until you get a final bill showing 0.

Veritas Numquam Perit

Girl in a jacket
Message 3 of 7
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MI5
Level 94: Supreme
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Problem is though that you never get a zero bill anymore.
Once cancelled, the account vanishes from your MyO2 so you cannot check.
If it is still active in your MyO2 it means it's not been cancelled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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Glen11
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I spent half an hour on the phone with an adviser sorting this out and canceling a phone that hadnt been used for a year! and he confirmed all was done and contract was cancelled and to pay the December bill. Extremely poor service and correspondance from O2, never use them again.

Message 5 of 7
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Glen11
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Thanks MI5, ringing them now!

Message 6 of 7
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MI5
Level 94: Supreme
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Fairly typical unfortunately mate.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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