Continuation of account validity

[Anonymous]

I am a low user and use my PAYG mobile phone (not 'Smartphone' - calls and texts only, no data) only for emergencies and occasional calls/messages.

I understand that if the phone is not used for a specific period of time, the account may be closed and the number lost.  Could anyone advise me of how long this period of time is?

[Anonymous · Accepted solution]

You need to make a chargeable call every 6 months and top up every 999 days.

Edit : if for any reason your SIM card does close because of this reason we have had members who have managed to have the account / mobile number re activated if the number has not been recycled.

[jonsie]

Normally if you go a few months over the 6 months O2 will reactivate the sim and restore the credit but you would have to call customer service.

[Anonymous]

Thank you both.  I have, in fact, just recently asked if my number could be re-instated, as it appears to have been removed.  Fortunately, the very helpful young lady re-instated it for me almost instantaneously.

[Anonymous]

Good result.

[Toby]

Great to hear JBR99,

Do come back with any more questions

[jonsie]

Glad they could sort it for you

Credit is usually restored after 24 hours.

[Anonymous]

That's good to hear

[MI5]

Very good news indeed

[Anonymous]

Yes, I've just had a message to tell me that I still have £5.57 credit remaining, although initially the display showed £0.00.  I was sure I must have had some money on the account, although I wasn't going to complain if it had disappeared.  An unexpected bonus.  Well done O2.