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Contact number not working + online help is offline

Anonymous
Not applicable

on ‎07-04-2015 13:28

on ‎07-04-2015 13:28

FED UP. Called O2 4 times today, every time i get through the ARDUOUS options lists the call gets cut off as soon as it starts ringing. So i try texting for some online help. That doesnt work either.

SORT IT OUT, THIS IS NOT ACCEPTABLE. I recently bought an iPhone6 from o2 and I cant even use it. Fuming.
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jonsie
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on ‎07-04-2015 13:32

on ‎07-04-2015 13:32

Someone else reported the same problem this morning so it sounds like they have technical problems.

Anything we customers can help you with on the iphone?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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gindygoo
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on ‎07-04-2015 14:41

on ‎07-04-2015 14:41

I've just tried the number to see if I get the same problem... I'm managing to connect though..! It may just be a temporary glitch.

We're customers just like u, but there's lots of very knowledgeable members here. If it's not account specific we might be able to help.

Ask away if u want to give us a shot.!?

Charlie.
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perksie
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on ‎07-04-2015 15:15

on ‎07-04-2015 15:15

I suspect they have got through by now or fixed it themselves.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Cleoriff
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on ‎07-04-2015 15:39

on ‎07-04-2015 15:39

I would think it was one of two things. Limited staff due to it being Easter....or the system glitching...due to it being Easter wink

Veritas Numquam Perit

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Anonymous
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In response to Cleoriff

on ‎07-04-2015 16:09

on ‎07-04-2015 16:09

As I said in the previous thread likely down to staffing around Easter either that or they can't get through the door after all the eggs they've had slight_smile
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MI5
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on ‎07-04-2015 19:23

on ‎07-04-2015 19:23

I guess a sim swap was needed...?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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