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Connection problems

Davey_j94
Level 1: Joiner
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on ‎19-04-2020 07:40

on ‎19-04-2020 07:40

Hi all,
I had a late payment and my network connection was cut off completely in March and I received an email to say my contract would be cancelled. This was fine because I'm at the end of my contract anyway but then 02 just charged me for the next month regardless.
I can't call them to sort this out because my connection hasn't been added again, can I email? Or can this be resolved here? I just want them to end my contract and stop charging me
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MI5
Level 94: Supreme
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on ‎19-04-2020 08:01

on ‎19-04-2020 08:01

@Davey_j94 

You'll need to call customer service Guide: Coronavirus Community Help and Support unless you can still text Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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