Confiscated phone

[Savemoney]

Hi one of the devices on my account has been confiscated by police to help an investigation. The phone has not been used since April can i get the airtime bill stopped until it is back in use?

[madasaf1sh]

@Savemoney

Unfortunately you are still liable for all costs associated with your account, although this is outside of your control.

Can you not ask the Police if its ok to replace the SIM card, and put this in a different handset so that you can use the airtime.

[Savemoney]

Police have not been helpful at all . Have said that they can keep the handset and sim until end of investigation which could be months! It seems unfair to be paying a monthly airtime fee and using no air time .. So frustrating 

[MI5 · Accepted solution]

@Savemoney 

O2 have a procedure for this so you need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support 

Say fraud or upgrade if you have to to get put through to an agent.