cancel
Showing results for 
Search instead for 
Did you mean: 

Completely Forgot that this contract exists, no sim, no use for a year.

Will102
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hey all,

 

So this might sound a bit silly but I completely forgot that I'm still paying for this O2 contract, I haven't used it in at least a year, I don't have the sim card or phone anymore, I still have access to the online account but I'm unsure how to cancel without being able to ring o2 from the phone/sim. 

 

I already have another contract with another provider so I'm not looking at switching to a new tarrif, just a straight cancelation.

Message 1 of 4
1,159 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Will102 

The old cancellation method would be your best bet https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

 

New process here for comparison Guide: Cancelling Your Contract 

 

or just contact O2 customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
1,155 Views

jonsie
Level 94: Supreme
  • 92913 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

I'm guessing you didn't keep your number for the new contract then. You will only be paying for airtime now so call them but you need to give 30 days notice to cancel. 

Guide: How to find help & contact O2 

Message 3 of 4
1,143 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

You shouldn't have any issues cancelling if you follow the great advice posted above @Will102 but if you do need some further help don't hesitate to let us know. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
1,078 Views