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Complaint re premium charges

Babs1959
Level 1: Joiner
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I had a notification that I was being charged extra as I had phoned a Premium phone number.   I managed initially to get on to live chat and was in the middle of a conversation when I was called away as a matter of urgency.  The live chat was terminated.  I've not been able to get back on it since and can't seen to find anywhere that I can continue with the complaint!!!!  I don't want to have to phone them up.  Any suggestions??

 

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jonsie
Level 94: Supreme
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jonsie
Level 94: Supreme
  • 85248 Posts
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  • 4463 Solutions
Registered: