cancel
Showing results for 
Search instead for 
Did you mean: 

Compensation

Smith
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Is everyone on o2 automatically being compensated for the loss of phone and internet yesterday?
Message 1 of 16
1,284 Views
1 ACCEPTED SOLUTION

Accepted Solutions

emma72
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 1 Solutions
Registered:
The network confirmed:
Pay Monthly customers, Small Business customers and mobile broadband customers will receive credit for two days of monthly airtime subscription charges by the end of January
Pay As You Go customers will receive a 10% credit on a top-up in the New Year and will let our customers know when it is available
And Pay As You Go mobile broadband customers will receive a 10% discount on a Bolt On purchase in the New Year.

View solution in original post

Message 4 of 16
1,189 Views
15 REPLIES 15

b4u2
Level 6: Acolyte
  • 302 Posts
  • 57 Topics
  • 3 Solutions
Registered:
They will be in touch with us shortly. Keep an eye out on social media etc.
Message 2 of 16
1,212 Views

emma72
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 1 Solutions
Registered:
Radio 4 have just announced that Pay Monthly customers, will receive 2 days worth of credit, amounting to approx. 30% of your monthly bill.
Message 3 of 16
1,207 Views

emma72
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 1 Solutions
Registered:
The network confirmed:
Pay Monthly customers, Small Business customers and mobile broadband customers will receive credit for two days of monthly airtime subscription charges by the end of January
Pay As You Go customers will receive a 10% credit on a top-up in the New Year and will let our customers know when it is available
And Pay As You Go mobile broadband customers will receive a 10% discount on a Bolt On purchase in the New Year.

View solution in original post

Message 4 of 16
1,190 Views

MI5
Level 94: Supreme
  • 124033 Posts
  • 612 Topics
  • 20105 Solutions
Registered:
I'm sure 2 days isn't 30% ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 16
1,174 Views

viridis
Level 56: Guvnor
  • 13473 Posts
  • 100 Topics
  • 307 Solutions
Registered:
How does 2 days of credit amount to 30% of a monthly bill???
Message 6 of 16
1,172 Views

viridis
Level 56: Guvnor
  • 13473 Posts
  • 100 Topics
  • 307 Solutions
Registered:
Snap!
Message 7 of 16
1,164 Views

Cleoriff
Level 94: Supreme
  • 107756 Posts
  • 794 Topics
  • 5764 Solutions
Registered:

This was the official announcement on here via @EmilieT

 

Hi everyone, 

 

We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year. 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

*The Game Is On*

Girl in a jacket
Message 8 of 16
1,148 Views

jonsie
Level 94: Supreme
  • 86583 Posts
  • 594 Topics
  • 4987 Solutions
Registered:

Obviously not mathematicians out there...

Message 9 of 16
1,124 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

And  2 days credit is less than 10 % the payg get yet again payg benefit over the pay monthly customers . 10% 3 days on average 30 day month 

so my iPhone airtime will get £1.90 credit and my iPad 60p lol 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 10 of 16
1,094 Views